Frequently asked questions
Find answers about everything to do with Piklo Booking. Can't find what you're looking for? Email us at support@piklo.dk.
Getting started
What is Piklo Booking?
An online booking system built for service businesses, clinics and salons. Your clients book themselves — you get a professional booking page, deposit protection, SMS reminders, checkout and much more.
Who is Piklo Booking for?
Anyone offering time-based services: hairdressers, massage therapists, tattoo artists, nail technicians, makeup artists, coaches, dog trainers and many more. If your service has a duration and a price, Booking fits you. If you need clinical documentation (psychologists, physiotherapists, chiropractors, osteopaths, chiropodists), Piklo Journal is the better fit.
How long does it take to get started?
Under 5 minutes. Create an account, add your services and opening hours — your booking page is ready.
Do I need a credit card to sign up?
No. The Free plan requires no credit card. Paid plans have a 14-day free trial — also without a card.
Pricing and payment
Is it really free?
Yes. The Free plan is genuinely free — no time limit, no credit card. We take 2% on online payments. If you take under DKK 2,450/mo online, it's cheaper than Pro.
What happens after the 14 free days?
You choose a plan and pay by card. Nothing happens automatically — you'll get an email 3 days before the trial ends. Don't want to continue? Just delete your account.
Can I start for free and upgrade later?
Yes. You upgrade when it makes sense for your business. We'll automatically show a hint in your dashboard when upgrading is worth it.
Can I switch plans along the way?
Yes, any time. Upgrading mid-month means you only pay for the rest of the month.
Is there a minimum commitment?
No. Cancel any time. If you've prepaid for a year, remaining months are refunded.
What's the 2% on the Free plan?
We take 2% on top of Stripe's normal card fee when clients pay online. If you take over DKK 2,450/mo online, Pro is cheaper.
Features
Does it work on my phone?
Yes. The staff app is available for iOS and Android. You can also install the dashboard as a web app with push notifications.
Can I send SMS reminders from day one?
Yes — SMS is available on every plan. No plan includes SMS in the subscription — you buy SMS bundles as needed, starting at DKK 85 for 250 SMS.
I already have a website — does Piklo Booking still work?
Yes. You add a small snippet of code to your website and the booking flow appears right there. Works with Squarespace, Wix, WordPress, Webflow and everything else.
How do deposits and no-show charges work?
You set a deposit amount per service. The client pays at booking via Stripe. If they cancel in time, it's refunded automatically. If they don't show up, you keep the deposit or charge a no-show fee. Requires an active Stripe account.
Can my clients pay with MobilePay?
In the checkout (POS), MobilePay is registered manually — you receive the money in your own MobilePay app and close out the sale in Piklo. A dynamic MobilePay link/QR isn't live yet. Online booking uses card payment via Stripe.
Does Tap to Pay work?
Yes — contactless card payment directly from your phone. It requires Piklo's staff app (EAS build), Stripe Connect, and a supported phone (iPhone XS+ with iOS 16.4+, or an NFC-capable Android phone).
Does it sync with my calendar?
Yes. Two-way Google Calendar sync and an iCal feed for Apple Calendar and Outlook. Your Google events automatically block slots in Piklo.
Data and security
What happens to my clients' data if I cancel?
You can export all data as CSV before cancelling. We retain anonymized payment data for 5 years (bookkeeping law requirements) and delete the rest within 30 days.
Where is my data stored?
All data is stored in the EU (Vercel EU region + Supabase). Piklo acts as a data processor under a data processing agreement, and the platform is built with security measures and data retention in the EU. Your business is the data controller for its own use — we support your data-protection work with export, deletion and documentation tools, but we don't assess your business's specific legal obligations.
Is my clients' payment information secure?
Yes. All payments are handled by Stripe — Piklo never sees or stores card details.
Can I delete a client's data?
Yes. With one click, Piklo anonymizes the client's personal data while anonymized booking data is retained for accounting purposes. You use this feature to support your business's own data-protection work — your business decides when and whether a deletion should happen.
Technical
Can I integrate with my accounting system?
Yes. We support Dinero, Billy and e-conomic on the Pro plan. Invoice data is pushed automatically when you close a sale or lock an invoice.
Can I invoice public-sector customers via EAN?
Yes, EAN invoicing is supported by arrangement. Email support@piklo.dk or sales@piklo.dk for setup.
What happens if I lose my internet connection?
The staff app works offline — you can see today's schedule and look things up at checkout. Data syncs automatically once the connection returns.